Executive Leadership

Kelly Ann Doherty

EVP and Chief Experience Officer

Kelly Ann serves as Executive Vice President and Chief Experience Officer for Mr. Cooper Group overseeing all facets of the team member and customer experiences, including human resources, brand, marketing, digital user experience, corporate communications, diversity and inclusion, employee events and programs, facilities, procurement and security.

Kelly Ann is seasoned in navigating the landscape of the financial services industry with experience as a crisis spokesperson, public affairs expert, communications innovator and executive counselor. She joined the company in 2016 and held several leadership roles at Mr. Cooper Group including Chief Administrative Officer and Chief People and Communications Officer.

Prior to Mr. Cooper Group, she served as Vice President of Corporate Communications at Elevate, a financial technology firm. She also served as a public relations and affairs consultant for four years and as a strategic communication staffer for a Presidential campaign and within President George W. Bush’s administration with a tour at the White House in Presidential Personnel and N.A.S.A. as a political appointee.

Kelly Ann holds a B.A. from George Washington University in International Media and Communications.