Service Quality Measurement (SQM) Group has awarded 343 Mr. Cooper Group team members for outstanding customer service. Of those recognized, five team members were selected as finalists for Customer Service Representative of the Year and one manager is a finalist for Supervisor of the Year.
Congratulations to the following finalists:
- Connor Armstrong-Centeno
- Lanette Brooks
- Johnie Devine
- Zantasia Jackson
- Mayra Munoz
- Nicolas Campos
SQM is a leading voice in customer service conducting over 1.5 million customer surveys and 25,000 employee surveys annually.
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