CULTURE

As a company, we believe in putting people first.

Over the last few years, we have transformed from the inside and cultivated a people-first culture, utilizing team member feedback to drive new initiatives. From reimagining the new hire orientation process to expanding our diversity and inclusion programs, Mr. Cooper Group is all about empowering our people.

We believe that a happy team leads to happy customers, and that is good for everyone. Here are just a few of the ways we are evolving, growing and becoming the best workplace that we can be.

Explore careers at Mr. Cooper Group here.

“Our team members are our most valuable asset, and providing a positive, trusting and engaging culture for our team is a top priority for the company. As we’ve worked to enhance our culture, I’m beyond thrilled to see our team members embrace our core values, recognize one another, celebrate our diverse backgrounds, and express excitement for the benefits we’ve rolled out to give them a better experience.”

— Jay Bray, Chairman & CEO of Mr. Cooper Group

Our Core Values

As a company, Mr. Cooper Group believes in a set of intangible values that help us grow — both as an organization and as individuals. We work hard to embody three values each day we’re at work by being challengers of convention, champions for our customers, and cheerleaders for our team. Read more about our core values below.

As Challengers of Convention:

  • We find a better way.
  • We believe it’s more than just a job.
  • We get it done.

As Champions for Our Customers:

  • We deliver radical service.
  • We know when customers win, we win.
  • We keep our promises.

As Cheerleaders for Our Team:

  • We celebrate successes.
  • We enjoy the journey.
  • We’re better working together.

Benefits & Perks

Volunteer Time Off

We love to give back to our communities and want to make sure team members are able to set aside time each year dedicated to philanthropy. That’s why each team member gets eight hours of additional paid time off reserved solely for volunteering.

Home Loan Program

We want to help our team members achieve their dream of homeownership, so we’ve made it easy for them to utilize our Mr. Cooper services to go through the home loan process themselves (with additional perks along the way, including down payment assistance).

Pop-Up Parties

These celebrations take place across all locations and serve as an opportunity to recognize and thank our teams for their hard work. So far, parties have ranged from “birthday parties” for Mr. Cooper to a visit from the snow cone truck on a hot summer day.

Diversity & Inclusion

Mr. Cooper Group’s Diversity and Inclusion mission is to cultivate, nurture and maintain a culture of acceptance and inclusion where team members feel empowered to be their authentic selves each and every day and thereby deliver upon our Challenger, Champion and Cheerleader values.

Life At Mr. Cooper Group